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FAQ

SHIPPING & RETURNS


Can I ship to more than one address in the same order?

We only accept one shipping address per order. If you wish to have cups sent to multiple addresses we ask that you complete separate online orders for each destination.

How long will I have to wait to receive my Bontazza?

La Bontazza ships to most countries. Shipping costs will be calculated at checkout upon entering the delivery address.

Please be sure that the delivery details you provide are accurate. La Bontazza does not accept responsibility for delivery delays or non-receipt of goods due to inaccurate information provided by the purchaser. Estimated times shipping for domestic and international regions are listed below.

Australia
Standard delivery: Approx 3 business days
Express Post: 1–2 business days

Asia/Pacific
Air Mail: 3–10 business days

USA/Canada/Middle East
Air Mail: 3–10 business days

Everywhere Else
Air Mail: 3–10 business days

Returns

In the event that you wish to return a product, please contact us so we can help you out. Note that we will only exchange items and do not offer refunds.

 

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Orders


What’s the order process?

Retail

For retail orders, head to the ‘shop’ section of our website and pick your favourite size and colour combo, then simply navigate to your shopping cart and enter your details to complete the order.

Wholesale

If you’re after a wholesale order, you can get a sample pack from our online shop. If you’d like to chat to us about how we can work with your business, please complete the wholesale order form and we’ll be in contact to chat as soon as possible.

Can I make changes after my order is confirmed?

Unfortunately not. We aim to get our orders sent out as soon as possible, which means that by the time you contact us to make changes it’s likely that your order is on its way. If you’ve made a huge doozy that you’d like to chat to us about, please send us an email to

How will I know you’ve received my order?

On completion of your online order and payment, you’ll be taken to a confirmation page on the website. You will also receive a confirmation email to the address you provided which will have all the details you provided and an approximate delivery time frame.

Apart from on the website, where can I buy a ‘cup of goodness’?

Please keep an eye on our ‘stockists’ page for businesses near you selling La Bontazza products.

 

The Cup


What are the sizes?

Tazzina: 125ml/4oz h:80mm d:58mm

Tazza: 250ml/8oz h:90mm d:76mm

Tazzona: 375ml/12oz h:130mm d:76mm

Colour options…

Our range will be ever expanding. We hope to have offered a pleasing variety of combinations in our online shop. We welcome any suggestions and feedback via ciao@labontazza.com or using our contact form.

For wholesale orders we can match just about any pantone colour your business requires. If you’d like more information, please send us a wholesale enquiry form on our wholesale page and we’ll get in touch ASAP.

Is my Tazza under warranty?

La Bontazza products come with a 12 month warranty from the date of purchase. This warranty covers all components for material defects and manufacturing faults. For further information, please check out our Warranty Information.

How does the Tazza and Aromalid (TM) work?

La Bontazza cups are made of borosilicate glass. Silicone sleeves protect the glass from damage and your hands from heat. Its ergonomic design makes it comfortable to hold and easily portable. The real feature is the aromalid TM. This is a unique design that ensures you won’t lose the experience of drinking your favourite coffee or tea even when you’re on the move. The best way to use your tazza is to think of it like a cup that doesn’t have a lid. This is the experience we want you to have. You drink from La Bontazza just like you drink from any other cup. The aromalid ensures that if you do this while walking to work, or in your car, or wherever, you won’t end up wearing your drink. The position of the spout and the clever little grooves on the lid mean that even if some liquid splashes out, it goes straight back in and you’re none the wiser.

We also recommend that you ask your barista to leave a little room at the top for your aromalid to fit nicely in place. The top of your coloured bands indicate the appropriate fill line for standard coffee sizes.

Can I order spare parts?

We aim to add separate cup components to our shop in the very near future. The components of the Tazza and Tazzona are interchangeable so if you feel like making your own combos, feel free to order a few different cups to mix’n’match. Of course you can do this with the Tazzina as well, but only within this size.


La Bontazza packaging

When deciding how to package our products we wanted to make sure we designed something that served its purpose (to protect your cup) and could also be reused. Our packaging is made from 100% recyclable material and the design allows you to get creative when thinking of how to re-purpose your cylinder.

Is La Bontazza microwave safe?

Yes, of course! Please don’t microwave anything with the lid on though - that never ends well regardless of what you put in there. The glass and silicon bands can withstand temperatures between -30 & 150 degrees celsius. Please be careful when removing your cup in case it’s hotter than you expected. Plus, if we’re completely honest - if you’re so busy that you forgot to drink your coffee and it needs reheating - you deserve a fresh cup!

Are all the components of La Bontazza products safe for regular use?

Absolutely. The borosilicate glass cup can withstand great variations in temperature, it helps retain heat and can cop a fair bit of knocking around without breaking. Additionally it’s really easy to clean and doesn’t contain any nasty chemicals.
The food grade silicon bands and lid are designed to be long lasting and used often. It not only protects the glass, but your hands as well.
Please make sure you hold the cup on the bands when it contains a hot beverage.

Useful safety information

While borosilicate glass is tough and ideal for use on the go, we still recommend you treat it as a glass product. Be sure to use the silicone bands to protect your hands from heat and the glass from any accidental knocks. Always remove the lid before microwaving and practice caution when taking that first sip in case your drink is hotter than expected.

Kids love the tazzina and it’s a great babycino size, but to ensure their safety please keep playing and drinking activities separate!

How should I look after my Bontazza?

When you first receive your ‘cup of goodness’ we recommend you give it a soak in some vinegar and water, or mild detergent to remove any possible factory residue. This will help rid your aromalid of that ‘new’ smell. For continual use, all cup components are 100% dishwasher safe, however us regular users still prefer the vinegar and water method so we’re not washing chemicals down the drain.

Remember – while your ‘cup of goodness’ is made of a tough glass that can endure some battering, it is still a glass product and we recommend you treat it as such.

 

PAYMENTS & CURRENCY


What payment methods are accepted?

We accept payments via Visa, MasterCard and American Express.

Can you ensure security of my personal details?

We sure can. Our checkout page is protected by SSL. Our website is powered by Squarespace which is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure your details are secure. We also only accept payments where the credit card provided matches the name, CVC and billing address of that card. Read more about your Privacy & Security on our Privacy page.

How do I know the cost in my local currency?

All prices on our website are listed in Australian dollars. If you’re unsure of the cost in your local currency we recommend checking the exchange rates on your bank’s website. Prices will also appear in your local currency on your bank statement.

 

Stockists & Products


What other products do you have?

We have great plans to expand our product range. Keep an eye on our website and social media pages for announcements of new La Bontazza products!

I want to become a stockist for La Bontazza. Who do I contact?

That’s great news! We’re really looking forward to working with other environmentally conscious businesses. Please visit the wholesale (link) section of our site to submit an enquiry and we’ll be in contact ASAP.